Receptionist - Bilingual Support
4 days ago
Arbor Therapy is a leading provider of therapeutic services dedicated to enhancing the lives of individuals in the community. We specialize in delivering high-quality occupational therapy and speech-language therapy services to children and adults. Our team is committed to making a positive impact on the lives of our clients by helping them achieve their fullest potential.
Job Summary:
We are seeking a skilled and dedicated receptionist to join our team, responsible for answering phones, greeting clients, collecting payments, and updating appointments. As a member of the Arbor Therapy team, you will have the opportunity to work with a diverse range of clients and contribute to their overall well-being and a smooth patient experience.
Key Responsibilities:
- Ensure lobby and reception areas are maintained in a clean, safe, and sanitary manner.
- Collect and properly document co-pays and outstanding balances.
- Monitor daily schedules to ensure all appointments are updated appropriately.
- Contact clients who have missed appointments to schedule make-up sessions.
- Provide information about available services, contracted insurance companies, and clinic locations.
- Ability to occasionally travel between locations to cover for PTO.
- Fully knowledgeable of the client attendance policy, ability to answer questions for clients, and work with the Office Manager to report attendance patterns and complete the warning process.
- Develop a strong working rapport with other teams to carry out a smooth client experience.
- Completion of required compliance training.
- Follow all HIPAA rules and regulations.
- Perform other duties as assigned.
Qualifications:
- Knowledgeable in Microsoft Office, specifically Word, Excel, and Outlook.
- Prior experience in a healthcare setting preferred.
- Reads, writes, understands, and speaks English proficiently.
- Bilingual in Spanish preferred.
- Basic phone handling skills and contact center experience.
- High school diploma or GED.
About Arbor Therapy:
We are a growing multi-disciplinary company offering PT/OT/ST/Feeding therapy, in-clinic, community-based, and teletherapy services. We have multiple locations with plans to open additional locations in the near future. Our referral base is strong and far-reaching.
We value teamwork and community involvement. Come be a part of our team and contribute to the well-being of our clients.
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