Bilingual Full-Time Teller

1 week ago


Glendale, Arizona, United States UW Credit Union Full time
About the Role

We are seeking a highly skilled and bilingual Full-Time Teller to join our team at UW Credit Union. As a Teller, you will be responsible for providing exceptional customer service and building strong relationships with our members.

Key Responsibilities
  • Welcome and assist members at a Milwaukee branch, representing UW Credit Union.
  • Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
  • Keep a good understanding of all UW Credit Union products and services.
  • Ensure accurate and efficient handling of member requests at the Teller line.
  • Follow UW Credit Union's Cash Management policies and procedures.
  • Investigate potential errors in Teller transactions and communicate with affected members.
  • Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
  • Look for ways to exceed our members' expectations.
  • Work with your branch team to address member and branch needs.
  • Support our bilingual (Spanish/English) members.
Requirements
  • High School Diploma or equivalent.
  • Fluent in written and verbal communication in Spanish and English.
  • 1 year of prior experience in customer service.
  • Confidence with cash handling and transactions.
  • Proven ability to interact effectively with customers from diverse age groups and backgrounds.
  • Strong interpersonal and professional skills.
  • Collaborative team player who is also comfortable working independently in a self-directed environment.
  • Comfortable using computers and mobile devices.
  • Skilled in resolving issues and demonstrating empathy when needed.
About UW Credit Union

UW Credit Union is a premier financial institution that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including 21.5+ days annual paid time off, 2 weeks paid caregiver leave, and a 401k company match of up to 5%.

We are proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.



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