Customer Experience Associate

3 days ago


Lake Mary, Florida, United States YMCA of Central Florida Full time

About Our Team

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We are a dynamic and growing organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. As a Membership Representative, you will play a critical role in achieving our mission and values, which include welcoming everyone, embracing individuality, nurturing potential, and being determined to make a difference.

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Key Responsibilities:

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  • Member Engagement: Develop and maintain relationships with members, answering their questions, addressing their concerns, and providing exceptional customer service.
  • Membership Sales: Promote membership sales through tours, interviews, and outreach efforts, highlighting the benefits of membership and encouraging members to engage with our programs and services.
  • Facility Access Control: Maintain accurate records of member access, ensure compliance with association policies, and enforce visitor protocols.
  • Communication: Act as a liaison between members and staff, responding to inquiries, resolving issues, and escalating concerns as needed.
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Requirements:

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  • Education: High School Graduate or equivalent required.
  • Experience: One year of YMCA experience preferred; one year of customer service experience preferred.
  • Skills: Demonstrated computer knowledge and data entry skills, excellent verbal, written, and interpersonal communication skills.
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Benefits:

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  • Competitive Salary: $15.00 per hour, plus a comprehensive benefits package.
  • Growth Opportunities: Professional development opportunities, training, and mentorship to support your career growth.
  • Benefits Package: Medical, dental, vision, life insurance, 401(k) matching, and paid time off.
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Additional Information:

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  • Culture: Our culture is built on a foundation of respect, empathy, and open communication, fostering a collaborative and inclusive work environment.
  • Vision: We envision a world where everyone has access to the resources and opportunities they need to thrive, and we strive to create a better world for all.


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