Customer Experience Specialist

3 weeks ago


Lake Mary, Florida, United States Seacoast Bank Full time
Job Title

A Customer Experience Specialist is responsible for ensuring that an outstanding customer experience is delivered to each and every customer interaction. This role requires managing policy and procedure functions that impact our customers on a daily basis, as well as other regulatory and quality duties as assigned.

About the Job

The ideal candidate will have a flexible schedule to accommodate the demands of a 24/7 Contact Center and be proficient in PC keyboard typing and Microsoft Office suite with the ability to learn other computer systems/programs quickly. A college degree (A.A. or A.S. or B.A. or similar) preferred or equivalent work experience.

Key Responsibilities
  • Implement quality assurance policies and procedures to ensure compliance with industry regulatory and quality requirements.
  • Analyze customer grievances and non-compliance issues, gathering and organizing statistical quality data to report to leadership.
  • Detect coaching needs and take actions to ensure compliance with quality standards.

Estimated Salary: $55,000 - $70,000 per year.



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