Client Service Coordinator

4 weeks ago


Columbia, Maryland, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in driving the flow of clients and pets through the hospital, ensuring exceptional client care and maximizing the productivity of the veterinary medical team.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting preventative care.
  • Assist incoming and outgoing clients with necessary documentation, information, and instructions.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Requirements
  • Leadership and customer focus skills.
  • Ability to multi-task and manage multiple tasks under distracting conditions.
  • Strong communication and organizational skills.
  • Problem-solving skills and ability to identify, analyze, and solve problems.
  • Client service skills and ability to provide attentive, courteous, and informative service.
What We Offer

Banfield is a leading provider of veterinary care, and we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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