Chocolate Sales and Operations Manager

6 days ago


Nashua, New Hampshire, United States Lindt & Sprungli (North America) Inc. Full time
Job Summary

As a Shift Supervisor at Lindt & Sprungli (North America) Inc., you will be responsible for leading a team of sales associates to deliver exceptional customer experiences and drive sales growth in our premium retail stores.

Key Responsibilities
  • Sales Performance
    • Ensure the store meets or exceeds weekly, monthly, and annual sales targets by effectively managing sales floor operations and motivating team members to achieve sales goals.
    • Monitor and analyze sales data to identify trends and opportunities for growth, and develop strategies to capitalize on these insights.
  • Staff Development and Training
    • Support the Store Manager in training and developing sales staff to ensure they possess the knowledge and skills necessary to provide exceptional customer service and drive sales growth.
    • Assist in the development of sales staff sales techniques and product knowledge to ensure a consistent and high-quality customer experience.
  • Operational Controls and Compliance
    • Ensure the store meets or exceeds company standards for operational controls and compliance, including inventory management, cash handling, and quality assurance.
    • Maintain a clean and organized store environment, adhering to company standards for visual merchandising and store appearance.
Our Core Values
  • Excellence - We strive for excellence in everything we do, from delivering exceptional customer experiences to maintaining a clean and organized store environment.
  • Collaboration - We work together as a team to achieve our goals and support one another in our roles.
  • Entrepreneurship - We take ownership of our work and strive to make a positive impact on our customers and the company.
  • Innovation - We continuously seek new and better ways to deliver exceptional customer experiences and drive sales growth.
  • Responsibility - We act responsibly in all aspects of our work, from managing inventory and cash to maintaining a clean and organized store environment.


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