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Customer Service Operations Manager
2 months ago
Hannaford Supermarkets is seeking a highly skilled and experienced Customer Service Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail department, ensuring that our customers receive exceptional service and that our store meets the highest standards of quality and safety.
Key Responsibilities- Manage Retail Operations: Oversee the daily operations of the retail department, including managing store associates, merchandise quality and presentation, and customer service.
- Build Associate and Customer Relations: Foster a positive and inclusive work environment, build strong relationships with associates and customers, and promote a culture of excellence and customer satisfaction.
- Ensure Store Conditions: Maintain the highest standards of store appearance, security, safety, and food safety, and ensure that all company policies and procedures are followed.
- Manage Department Operations: Manage department operations in accordance with established department standard practices, ensure the maintenance of accurate records of production, shrink, sales, and inventory, and meet physical requirements of the position.
- Supervise Performance: Supervise the performance of all duties and responsibilities of all assigned department associates, provide recognition of accomplishments, and offer constructive counseling when necessary.
- Department Manager or Equivalent Experience: Minimum of 2 years of experience in a retail management role, preferably in a supermarket or grocery store environment.
- Excellent Interpersonal and Communication Skills: Strong ability to communicate effectively with associates, customers, and management team members, and to build strong relationships with all stakeholders.
- Excellent Organizational and Problem-Solving Skills: Ability to prioritize tasks, manage multiple projects, and solve problems in a fast-paced retail environment.
- Physical Requirements: Ability to lift up to 20 lbs regularly, including overhead lifting, and to meet established volume and fixed activity standards.
- Assist in Attaining Financial Objectives: Assist in attaining financial objectives, including sales, payroll percent, gross margin, shrink, and MPP net percent effectiveness.
- Foster a Sales-Driven Culture: Foster a sales-driven culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
- Treat Associates with Fairness and Respect: Treat all associates with fairness, dignity, and respect, and provide recognition of accomplishments and constructive counseling when necessary.
Hannaford Supermarkets offers a competitive salary range of $18.95 - $27.25 per hour, as well as a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
