Store Operations Manager
2 months ago
We are seeking a highly skilled and experienced Store Operations Manager to join our team at Firestone Complete Auto Care. As a key member of our store team, you will be responsible for overseeing all aspects of store operations, including sales, customer service, and team management.
Key Responsibilities- Customer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Sales and Promotions: Drive store sales and promotions to meet or exceed sales targets.
- Team Management: Manage, schedule, and assign staff according to their skill level to ensure efficient store operations.
- Inventory Management: Manage inventory, order scheduling, and ongoing merchandising displays to ensure optimal store appearance and sales.
- Problem Solving: Resolve customer complaints and issues in a timely and professional manner.
- Training and Development: Attend paid training to stay up-to-date with new developments in the automotive service industry and provide training to team members.
- Record Keeping: Maintain accurate records of sales, customer interactions, and team performance.
- Education: High School Diploma or equivalent required.
- Experience: Demonstrated success in retail sales management and problem-solving.
- Skills: Excellent customer service, communication, and negotiation skills.
- Certifications: Valid automobile driver's license and completion of all current and required Firestone Complete Auto Care education courses and modules.
- Health Benefits: Comprehensive health benefits, including paid vacation and holidays, on-the-job training, and company-funded ASE certifications.
- Tuition Reimbursement: Tuition reimbursement program to support ongoing education and career development.
- 401(k) Match: 401(k) match to support retirement savings.
- On-Demand Pay: On-demand pay program available for eligible team members.
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