Store Operations Manager

2 months ago


Nashua, New Hampshire, United States Firestone Complete Autocare Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Firestone Complete Auto Care. As a key member of our store team, you will be responsible for overseeing all aspects of store operations, including sales, customer service, and team management.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Sales and Promotions: Drive store sales and promotions to meet or exceed sales targets.
  • Team Management: Manage, schedule, and assign staff according to their skill level to ensure efficient store operations.
  • Inventory Management: Manage inventory, order scheduling, and ongoing merchandising displays to ensure optimal store appearance and sales.
  • Problem Solving: Resolve customer complaints and issues in a timely and professional manner.
  • Training and Development: Attend paid training to stay up-to-date with new developments in the automotive service industry and provide training to team members.
  • Record Keeping: Maintain accurate records of sales, customer interactions, and team performance.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Demonstrated success in retail sales management and problem-solving.
  • Skills: Excellent customer service, communication, and negotiation skills.
  • Certifications: Valid automobile driver's license and completion of all current and required Firestone Complete Auto Care education courses and modules.
Benefits
  • Health Benefits: Comprehensive health benefits, including paid vacation and holidays, on-the-job training, and company-funded ASE certifications.
  • Tuition Reimbursement: Tuition reimbursement program to support ongoing education and career development.
  • 401(k) Match: 401(k) match to support retirement savings.
  • On-Demand Pay: On-demand pay program available for eligible team members.


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