Director of Financial Aid and Operations

13 hours ago


Kutztown, Pennsylvania, United States InsideHigherEd Full time
Job Summary

Under the general supervision of the Vice President for Enrollment Management and Student Affairs, this position is responsible for directing and managing all aspects of state, federal and institutional financial aid programs in accordance with both statutory regulations and institutional policies. The Office of Financial Aid has significant impact on the image, recruitment, and retention imperatives of the University. As such the Director possesses an in-depth knowledge of higher education and extensive understanding of the strategic importance of the role financial aid plays in enrollment management. The director is an expert on state and national financial aid programs, policies, and issues.

Key Responsibilities
  • Leadership and Management: Provide strategic direction and oversight to the Financial Aid Office, ensuring compliance with federal, state, and institutional regulations.
  • Financial Aid Operations: Manage the administration of all financial aid programs, including federal, state, and institutional aid.
  • Policy Development: Develop and implement policies and procedures related to financial aid, ensuring alignment with institutional and regulatory requirements.
  • Staff Supervision: Supervise and evaluate the performance of financial aid staff, providing guidance and support to ensure effective delivery of services.
  • Communication and Collaboration: Foster strong relationships with internal and external stakeholders, including students, parents, faculty, and staff, to promote financial aid awareness and support.
  • Compliance and Risk Management: Ensure compliance with federal, state, and institutional regulations, identifying and mitigating risks associated with financial aid operations.
Requirements
  • Master's Degree: A master's degree in a related field, such as higher education, finance, or business administration.
  • Experience: A minimum of 5 years of experience in a financial aid office, preferably in a leadership role.
  • Knowledge and Skills: Comprehensive understanding of federal and state financial aid regulations, leadership, planning, managerial, supervisory, and organizational skills, ability to form strong coalitions with internal and external constituencies, extensive computer experience involving highly integrated computing systems, ability to resolve problems and develop relevant alternatives and recommendations, financial management and strong analytical skills, ability to manage multiple tasks and be detail-oriented, ability to recognize departmental priorities and work cooperatively to support their accomplishment, ability to communicate effectively both verbally and in writing to establish positive public relations for the university and interact effectively with a wide variety of people, and demonstrated commitment to promoting diversity and experience working with diverse populations.


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