Associate Director of Financial Aid Operations

10 hours ago


Colorado Springs, Colorado, United States Community College of Denver Full time
Job Summary

We are seeking a highly skilled and experienced Associate Director of Financial Aid Operations to join our team at Community College of Denver. The successful candidate will be responsible for leading the financial aid operations team, ensuring compliance with federal, state, and institutional regulations, and providing exceptional customer service to students and families.

Key Responsibilities
  • Lead the financial aid operations team, including supervision of staff and management of day-to-day operations
  • Ensure compliance with federal, state, and institutional regulations, including the Higher Education Act, the Family Educational Rights and Privacy Act (FERPA), and the Clery Act
  • Develop and implement policies and procedures to ensure efficient and effective financial aid operations
  • Provide exceptional customer service to students and families, including responding to inquiries and resolving issues in a timely and professional manner
  • Collaborate with other departments, including admissions, registrar, and student accounts, to ensure seamless communication and coordination
  • Stay up-to-date on changes in federal, state, and institutional regulations and policies, and implement changes as necessary
Requirements
  • Bachelor's degree in a related field, such as higher education administration, finance, or accounting
  • At least 5 years of experience in financial aid, including experience in a leadership or supervisory role
  • Excellent communication and interpersonal skills, with the ability to work effectively with students, families, and colleagues
  • Strong analytical and problem-solving skills, with the ability to interpret and apply complex regulations and policies
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

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