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Property Leasing Specialist

2 months ago

Conroe, Texas, United States The Itex Group Full time
Job Overview

Company: ITEX Group

Founded in 2002, ITEX Group stands as a leading real estate investment firm, recognized for its innovative approach to asset management, development, and property services. Our commitment to excellence drives us to implement strategies that yield outstanding results for our clients and stakeholders.

Position Summary: As a Leasing Agent, your primary responsibility will be to enhance the tenant experience by managing the move-in process. This includes overseeing necessary documentation, ensuring precise data entry, and facilitating effective communication between clients and onsite management teams. You will also analyze customer data to support future marketing and development strategies.

Key Responsibilities:

  • Client Interaction: Manage both outbound and inbound communications with residents through various channels to collect move-in documentation, including income verification and identification.
  • Data Management: Verify and update resident contact details and demographics for all new tenants, ensuring accuracy and following up as required.
  • Lease Administration: Review and confirm lease details a week prior to move-in, making necessary updates and securing signatures.
  • Move-In Coordination: Ensure the accuracy of move-in packets and finalize lease documents at least two days before the scheduled move-in.
  • Property Tours: Organize property tours and site visits as requested by potential clients.
  • Trend Analysis: Report on document collection and data entry trends to the Property Manager.
  • Policy Development: Collaborate with the Property Manager to identify risks and develop effective policies and procedures.
  • Resident Engagement: Interact with residents to address inquiries, provide information on property features, manage the renewal process, and promote resident retention.

What Distinguishes Us:

  • Company Culture: We foster a culture that promotes innovation and empowers team members to take on leadership roles by providing essential opportunities, training, and resources for a successful career.
  • Professional Development: We offer a supportive work environment with opportunities for long-term growth, including paid professional memberships and participation in professional activities.

Qualifications:

  • Experience: A minimum of two years in apartment leasing is preferred; strong sales and customer service experience is essential.
  • Organizational Skills: Exceptional organizational and time management abilities.
  • Customer Service: Strong customer service skills with the capability to manage resident relationships effectively.
  • Communication: Excellent verbal and written communication skills.
  • Technical Skills: Familiarity with technology platforms and software, such as Google Groups, RentCafe, Yardi, PayScan, and Rhino is advantageous.
  • Problem-Solving: Proficient in identifying and resolving issues efficiently.

Educational Requirements:

  • Education: High School Diploma or Equivalent.
  • Experience: Customer Service or Sales experience is mandatory; property management or leasing experience is preferred.