Commercial Appeals and Grievances Operations Manager

4 days ago


El Dorado Hills, California, United States Blue Shield of California Full time

Company Overview

At Blue Shield of California, we are dedicated to providing exceptional service to our members. Our Commercial Appeals & Grievances department plays a crucial role in ensuring that our services meet the highest standards.

Salary Range: $66,600 - $98,900 per year, depending on location and experience.

About the Role:

In this dynamic position as a Commercial Appeals & Grievances Operations Manager, you will oversee the day-to-day operations of our team. Your primary responsibilities will include:

  • Supervising a team of coordinators responsible for reviewing, investigating, and processing member appeals and grievances
  • Developing and implementing procedures to ensure compliance with regulatory requirements and department policies
  • Fostering a collaborative environment across the organization
  • Consulting with management on operational issues and making recommendations for improvement

Requirements:

To be successful in this role, you must have:

  • A high school diploma or equivalent
  • At least 5 years of relevant experience in appeals and grievances, preferably in the healthcare industry
  • Experience operating in a lead role or equivalent leadership training
  • Broad knowledge of technical or operational practices within assigned discipline

What We Offer:

We offer a competitive salary range, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and detail-oriented professional looking for a new challenge, please consider joining our team.



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