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Quality Assurance Analyst 2

2 months ago

Bethesda, Maryland, United States Zimmerman Associates Full time

Zimmerman Associates, Inc. is actively seeking a Quality Assurance Specialist 2 to provide support for a government contract initiative.

This position is primarily onsite, with potential for remote work following a successful onboarding period.


KEY RESPONSIBILITIES:
  • Oversee and manage operations within the Referral Management and Appointing Center, ensuring high-quality service for beneficiaries seeking medical appointments.
  • Review and update Standard Operating Procedures (SOPs) to maintain relevance and applicability.
  • Implement enhanced reporting standards to meet operational needs.
  • Conduct daily communication updates with staff and monitor appointment scheduling for accuracy.
  • Document and analyze quality performance metrics for leadership review.
  • Facilitate staff training and development initiatives.

QUALIFICATIONS:
  • Associate degree or a minimum of 2 years of relevant experience in a medical setting, particularly in Quality Assurance.
  • U.S. Citizenship and eligibility for a Public Trust Clearance.
  • Experience with MHS Genesis Revenue Cycle software.
  • Strong numerical and statistical analysis skills.
  • Effective communication and interpersonal abilities.
  • Familiarity with medical terminology and human anatomy.
  • Proficiency in Microsoft Office Suite.
  • Ability to manage a team and work independently.
  • Experience with Military Health Care Systems is preferred.

Zimmerman Associates is an equal opportunity employer, committed to fostering a diverse workplace.