Store Development Manager

6 days ago


Morton Grove, Illinois, United States Dunkin' Donuts - Morton Grove Full time
Job Description

About the Role:

A Multi-Unit Manager (MUM) is responsible for leading the overall operations for 5-8 Dunkin' Donuts and/or Dunkin' Donuts/Baskin Robbins combo restaurants. This includes recruiting, hiring, onboarding, training, management development, managing budgets, and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurant.

Key Responsibilities:

  • Developing the Store Management Team: Develops the store management team within the district to deliver exceptional guest service in all stores.
  • Planning and Execution: Plans, identifies, communicates, and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within the district.
  • Reviewing Store Environments and Key Business Indicators: Reviews store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
  • Creating District Implementation Plans: Creates district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results.
  • Human Resource Functions: Responsible for general Human Resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development.
  • Communications: Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the district.
  • Business Requirements: Provides functional expertise and executes functional responsibilities, including accessing external resources to support district-wide operations and executing district and regional initiatives.

Requirements:

  • Leadership and Management: Proven leadership and management skills, with the ability to develop and motivate a team.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with store management, employees, and external partners.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify and address operational issues and opportunities for improvement.
  • Business Acumen: Strong business acumen, with the ability to understand and execute business strategies and initiatives.


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