Case Manager

4 weeks ago

Bridgeport, Connecticut, United States The WorkPlace Full time

Job Title: Case Manager - Supportive Services for Veteran Families

Job Summary:

The WorkPlace is seeking a Case Manager to provide a holistic and comprehensive case management approach to Veterans and their families. The successful candidate will conduct outreach at traditional and non-traditional sites to recruit homeless and at-risk Veterans and their households located in the assigned catchment area.

Key Responsibilities:

  • Conduct outreach and engage homeless and at-risk participants' families for referrals.
  • Develop relationships with regional community and faith-based organizations, the local Continuum of Care, housing providers, education providers, offices of Veterans Affairs, shelters, soup kitchens, libraries, law enforcement, and other organizations that can be a source of participants.
  • Screen and conduct initial eligibility using program guidelines.
  • Secure and process participant information during intake and the application process.
  • Refer ineligible applicants to appropriate programs and services.
  • Conduct personal interviews with eligible participants to assess housing and supportive service needs and other benefit programs in order to prepare Housing Stabilization Plans. Provide services as appropriate.
  • Provide case management services, develop and monitor housing stability plans, establish community linkages, provide referrals, and determine how resources will be allocated to participants.
  • As appropriate, inspect housing facilities for safety issues, concerns, and inadequacies in security measures.
  • Request financial assistance payments from The WorkPlace for housing and supportive service needs for participants. Follow up to ensure timely payment to vendors and delivery of services to participants.
  • Administer Participant Satisfaction surveys within thirty days of the participant's discharge from the program.
  • Educate landlords in the community about the program and services; provide support to the family and the landlord to promote successful tenancy.
  • Become proficient in and use appropriate program data systems to screen applicants for State entitlements.
  • Track and report progress and outcomes and measures using the Homeless Management Information System (HMIS) database.
  • Develop and maintain a list of appropriate affordable housing units specifically designated for families in need of housing.
  • Report progress at monthly meetings, continuum of Care (CoC), and coordinated Access meetings, as appropriate.
  • Refer veterans to the VA and other agencies for services not provided through the program.
  • Provide employment counseling services to participants, including arranging assessments, workshop attendance, occupational training decisions, enrollment in training, monitoring, and follow-up as required.
  • Develop a mutually agreed upon Employment/Career Plan to identify the participant's short-term and long-term objectives; update the plan as needed.
  • Develop partnerships with employers and with education and training providers to facilitate the delivery of program services and assure positive outcomes for participants.
  • Maintain applicant/participant confidentiality by securing hard copy files in locked cabinets and electronic records password protected.
  • Maintain contemporaneous records of specified, relevant participant activities.
  • Attend relevant professional development training as assigned.
  • Interpret federal and state laws and regulations as appropriate.
  • Perform other job duties as assigned by supervision.

Requirements:

  • Associate's degree or equivalent from two-year college or technical school; one to two years of related experience and/or training; or equivalent combination of education and experience.
  • Hiring preference to honorably discharged veterans. Prior experience with Housing First and Rapid Rehousing preferred.
  • The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word and Excel, etc.; knowledge of HMIS a plus.
  • SSI/SSDI Outreach Access and Recovery (SOAR) Certification recommended.

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