Technical Support Specialist

18 hours ago


Harrisburg, Pennsylvania, United States Talentech Digital Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Talentech Digital. This is an onsite opportunity for a talented individual to provide desktop and end-user support for the Department of Labor & Industry (DLI) in Dauphin County, PA.

Salary: The estimated salary for this position is $39,800 per year, plus benefits.

Location: 651 Boas Street, Harrisburg, PA

This role requires a strong ability to work independently and as part of a team, with excellent customer service skills and a high level of proficiency in various IT platforms and technologies. The successful candidate will be responsible for troubleshooting and resolving technical issues related to Windows and Mac operating systems, COTS applications, VPN connectivity, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.

The ideal candidate will have a thorough understanding of ServiceNow or asset management systems, expert knowledge of Windows OS and O365 Office products, excellent communication and problem-solving skills, and the ability to transport and lift equipment.

Key Responsibilities:

  • Troubleshoot and resolve technical issues related to Windows and Mac operating systems
  • Provide desktop and end-user support for the Department of Labor & Industry (DLI)
  • Work with vendors to coordinate onsite repairs
  • Imaging desktops/laptops
  • Setup and troubleshoot printers
  • Basic networking issues

Requirements:

  • Thorough knowledge and use of ServiceNow or asset management system
  • Expert knowledge and use of Windows OS and O365 Office products
  • Excellent customer service awareness and communication skills
  • Excellent troubleshooting and problem-solving skills
  • Ability to transport and lift equipment

About Us:

Talentech Digital is a Northern Virginia-based IT staffing and consulting company. We specialize in providing top talent to businesses across various industries.



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