Customer Service Performance Manager

7 days ago


Mason, Ohio, United States EssilorLuxottica Full time
About the Role

As a Site Operations Manager at EssilorLuxottica, you will be responsible for overseeing the daily operations of our Global Contact Centers, supporting our North American team. Your key responsibilities include remote call monitoring, creating presentations, and leading meetings with internal teams and external partners.

You will identify areas for improvement, assess potential impact, and collaborate with stakeholders to develop actionable plans aimed at enhancing key performance indicators (KPIs). You will also support the implementation of process changes, monitor their effectiveness, and communicate results to leadership.



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