Customer Service Professional

3 days ago


Mason, Ohio, United States Russell Tobin Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Russell Tobin in Mason, OH.

Salary: $15-$16.39 per hour

Job Description

This is a Contract position that requires the candidate to assist customers telephonically and non-telephonically with service and support issues.

The ideal candidate will resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

  • Assists customers telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment.
  • Creates a win-win resolution to problems.

Required Skills and Qualifications:

  • High School or equivalent is preferred but not REQUIRED
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Customer service orientation
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  • Commitment to providing resolution to customer issues on the first contact
  • Strong English comprehension and a good command of grammar


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