Customer Service Representative

2 weeks ago


Mason, Ohio, United States Global Channel Management Full time

About the Role

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Global Channel Management. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Support: Provide high-quality multichannel support (telephonic, chat, email, social media, US mail) to customers, ensuring that their issues are resolved efficiently and effectively.
  • Problem Resolution: Utilize department tools, resources, business judgment, and expertise to resolve complex problems and ensure customer satisfaction.
  • Team Collaboration: Work collaboratively with field/stores and other departments to achieve departmental objectives and increase customer retention.
Requirements
  • Availability: Must be available to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
  • Experience: Minimum 2 years of experience in a similar role is required.
Estimated Salary Range

$45,000 - $60,000 per year, depending on experience.

Please note that salary may vary based on location and qualifications.



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