Customer Service Team Lead

7 days ago


Mason, Ohio, United States EssilorLuxottica Full time
Job Title:

Customer Service Team Lead

About the Company:

Eyewear industry leader EssilorLuxottica is a global company with over 180,000 employees in 150 countries. We design, manufacture and distribute ophthalmic lenses, frames and sunglasses under our iconic brands. Our goal is to enable people to 'see more and be more' through innovative designs, exceptional quality and cutting-edge processing methods.

About the Role:

We are seeking a skilled Customer Service Team Lead to join our North America Contact Center team. As a key member of our Shared Services Team, you will play a crucial role in championing customer satisfaction by analyzing customer requirements and providing strategic insights to inform business decisions.

Key Responsibilities:
  • Lead the call center team for their brand, EyeMed, and drive performance initiatives to meet service level objectives.
  • Develop and implement plans to improve customer satisfaction and minimize frequent call types.
  • Partner with training and business intelligence teams to develop tools and reports to manage associate performance.
Salary Range:

The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and qualifications.

Benefits:

We offer a comprehensive benefits package, including health care, retirement savings, paid time off/vacation and employee discounts.

About You:

To succeed in this role, you will need a Bachelor's degree or equivalent experience, 5+ years of proven success in leading teams, strong analytical and problem-solving skills, and the ability to form relationships across multiple levels of management.



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