Customer Service Team Lead

6 days ago


Mason, Ohio, United States EssilorLuxottica Full time
Company Overview

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. With over 180,000 dedicated employees in 150 countries, our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs.

Job Description

The Customer Service Manager plays a critical role in the North America Contact Center, overseeing call center responsibilities and developing direct and indirect employees. This individual will accomplish department objectives by promoting and holding team members accountable for performance initiatives and goals, managing staff development, and planning and evaluating performance.

This position requires strong analytical and problem-solving skills, as well as the ability to form relationships and partnerships across multiple levels of management. The ideal candidate will have a Bachelor's degree or equivalent experience, with 5+ years of proven success in leading and inspiring teams or individuals.

Salary and Benefits

The estimated annual salary for this position is $85,000-$110,000, depending on location, experience, and qualifications. In addition to a competitive salary, benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.

Required Skills and Qualifications
  • Bachelor's degree or equivalent experience
  • Experience representing support organizations for designated brand(s)
  • 5+ year(s) of proven success in leading, and inspiring teams or individuals
  • Strong analytical and problem solving skills
  • Strong ability to form relationships and partnerships across multiple levels of management


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