Information Technology Sales Account Manager

4 weeks ago


Lewes, Delaware, United States SecurenetMD Full time
SecureNetMD Account Manager Job Description

We are seeking a highly skilled and detail-oriented Account Manager to join our team at SecureNetMD, a full-service technology support company. As an Account Manager, you will play a critical role in supporting our Sales Department and providing backup support to the Management Team at our Lewes, DE office.

Key Responsibilities:
  • Plan and direct the quoting process, implementation, and administration of various accounts across multiple industries.
  • Capture initial client contact information and ensure client inquiries are fielded to the assigned sales representative.
  • Provide general client follow-up by phone or email.
  • Make administrative decisions, handle correspondence, and schedule calendar appointments and travel arrangements.
  • Coordinate events, such as trade shows and exhibitions.
  • Maintain relationships with clients by providing them with support, information, and guidance as we fulfill their needs.
  • Facilitate cross-selling opportunities to increase revenue and leverage relationships for successful account penetration.
  • Follow-up with team members on due dates to ensure deadlines are met.
  • Manage assigned accounts to ensure high client satisfaction ratings and retention and work toward full-service line adoption.
Requirements:
  • Two plus years of work experience, ideally in a client-facing customer service role.
  • Skills in all Microsoft Office suite products, including PowerPoint and Excel.
  • Ability to pivot between projects without sacrificing accuracy.
  • Strong written and verbal communication skills.
  • Outstanding organizational and time management skills.
  • Ability to interact in a fast-paced, challenging environment, and with all levels of management.
Benefits:
  • 401K with employer match.
  • Profit sharing plan.
  • Competitive wages.
  • Health Care Coverage.
  • Paid time off.
  • Employer-sponsored events.

We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and succeed in their careers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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