Information Technology Sales Account Manager
4 weeks ago
We are seeking a highly skilled and detail-oriented Account Manager to join our team at SecureNetMD, a full-service technology support company. As an Account Manager, you will play a critical role in supporting our Sales Department and providing backup support to the Management Team at our Lewes, DE office.
Key Responsibilities:- Plan and direct the quoting process, implementation, and administration of various accounts across multiple industries.
- Capture initial client contact information and ensure client inquiries are fielded to the assigned sales representative.
- Provide general client follow-up by phone or email.
- Make administrative decisions, handle correspondence, and schedule calendar appointments and travel arrangements.
- Coordinate events, such as trade shows and exhibitions.
- Maintain relationships with clients by providing them with support, information, and guidance as we fulfill their needs.
- Facilitate cross-selling opportunities to increase revenue and leverage relationships for successful account penetration.
- Follow-up with team members on due dates to ensure deadlines are met.
- Manage assigned accounts to ensure high client satisfaction ratings and retention and work toward full-service line adoption.
- Two plus years of work experience, ideally in a client-facing customer service role.
- Skills in all Microsoft Office suite products, including PowerPoint and Excel.
- Ability to pivot between projects without sacrificing accuracy.
- Strong written and verbal communication skills.
- Outstanding organizational and time management skills.
- Ability to interact in a fast-paced, challenging environment, and with all levels of management.
- 401K with employer match.
- Profit sharing plan.
- Competitive wages.
- Health Care Coverage.
- Paid time off.
- Employer-sponsored events.
We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and succeed in their careers. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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