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Storage Customer Service Representative

2 months ago

Johnson City, New York, United States U-Haul Full time

Job Summary:

U-Haul is seeking a Storage Customer Service Representative to join our team. As a Storage Customer Service Representative, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:

  • Support the site manager with facility operations, including maintaining equipment and assisting customers with up-to-date technology.
  • Answer phone inquiries from active and prospective customers, providing information on storage units, rental agreements, and other services.
  • Show storage units, explain rental terms, and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work, ensuring vacant storage units are clean, dry, secure, and available for new customers.
  • Become forklift certified and perform periodic forklift work, as well as deliver and pick up U-Boxes from customer addresses.
  • Perform other duties as assigned, including participating in ongoing continuous U-Haul education through U-Haul University.

Requirements:

  • Driver's license and the ability to maintain a clean driving record.
  • Excellent communication skills.
  • Availability to work on weekends and holidays.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.