Customer Service Representative

4 weeks ago


Ontario, California, United States Uline Full time

Customer Service Role Overview

Uline is seeking a skilled Customer Service Representative to join our team in Ontario, California. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email, and chat to provide timely and effective solutions.
  • Solve customer problems and find best possible solutions to meet their needs.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Requirements:

  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.

Benefits:

  • Complete insurance coverage includes medical, dental, vision, and more.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

About Uline:

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled



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