Customer Service Representative

4 hours ago

Ontario, California, United States iFLY, LLC Full time
{"title": "Customer Service Representative", "description": "Be Part of the iFLY Team

iFLY, LLC is seeking a Customer Service Representative to join our team. As a key member of our Flight Crew, you will be responsible for delivering exceptional customer experiences and promoting our unique indoor skydiving experience.

Key Responsibilities:
  • Promote customer safety and well-being throughout their time in the wind tunnel and facility
  • Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Additional responsibilities include stocking merchandise, cleaning and maintaining the facility, operating the wind tunnel, processing refunds & rescheduling, and participating in marketing-related photography, video, and social content capture for promotional usage
Requirements:
  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent (required)
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts, to multi-task, and to understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills
What We Offer:
  • Average hourly rate, including commissions - $18-20/hr. (base + commission)
  • Paid time off (PTO)
  • Holiday pay options
  • Tuition reimbursement
  • Referral bonus program
  • Employee discount on retail merchandise and flight packages
  • Free flight time for employees and immediate family

iFLY is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants.

", "lang_code": "en"}

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