Service Coordinator
2 weeks ago
AmeriHealth Caritas is seeking a Service Coordinator to assist participants who qualify for Medicaid in obtaining the long term services and support they need as required by the Community Health Choices (CHC) agreement.
The ideal candidate will have experience assessing those needing personal care services for instrumental daily living activities such as eating, bathing, dressing, preparing meals, managing medication, and housekeeping.
The Service Coordinator will contribute to the care coordination process by performing telephonic and face-to-face assessments to identify, evaluate, coordinate, and manage participant's needs, including physical health, behavioral health, social services, and long-term services and support.
The successful candidate will have the opportunity to:
• Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports.
• Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation.
• Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options.
• Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process.
• Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP.
• Conducts reevaluation of level of care annually or more frequently as needed following CHC requirements.
• Works with the participant to complete activities necessary to maintain eligibility.
Requirements:
The qualified candidate will have:
• 3+ years of social service or related healthcare experience that required the following:
• working with people who need personal care services,
• conducting face to face visits in the home or nursing facility focused on needs assessments and monitoring delivery of services,
• knowledge of the home and community-based service system and how to access/arrange for services,
• maintaining contact and relationships with healthcare professionals on a regular cadence, providing consistent and timely feedback to members' needs and requests.
• Valid and current driver's license
• Access to reliable automobile transportation with state-mandated minimum insurance.
• Ability to travel up to 90 minutes from your home.
• Must be computer proficient and have a working knowledge of MS Office.
Bachelor's Degree in social work, psychology, or related field is preferred.
AmeriHealth Caritas is an equal opportunity employer.
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