Insurance Customer Service Representative

2 weeks ago


Milwaukee, Wisconsin, United States SITE Staffing Full time
Insurance Customer Service Representative

At SITE Staffing, we are seeking a highly skilled Insurance Customer Service Representative to join our team. As a key member of our insurance team, you will be responsible for handling customer inquiries, processing policies, resolving complaints, and providing information about insurance products and services.

Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process insurance policies and ensure accurate and efficient processing
  • Resolve customer complaints and concerns in a fair and respectful manner
  • Provide information about insurance products and services to customers
  • Work collaboratively with internal teams to ensure seamless customer service
Requirements:
  • 10+ years of experience as a Customer Service Representative
  • MUST HAVE personal lines insurance experience
  • Current WI P&C insurance license is a MUST
  • Excellent communication and customer service skills
  • Knowledge of insurance principles and products
  • Detail-oriented and highly organized
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in basic computer applications
  • Previous experience in a customer service or insurance-related role is a plus
  • High school diploma or equivalent
  • Experience with Applied Systems - Epic/TAM/Easy Links


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