Customer Service Representative

2 weeks ago

Milwaukee, Wisconsin, United States Johnson Brothers Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and motivated individual to join our Customer Service team in Milwaukee. As a Customer Service Representative, you will play a critical role in providing exceptional service to our customers and internal teams.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries regarding their accounts
  • Build and maintain strong relationships with customers and sales teams
  • Ensure proper pricing levels for specific customers are entered timely and accurately
  • Assist customers and sales staff with new account setup and troubleshooting
  • Work with sales support teams to issue product samples
  • Offer product guidance and knowledge when necessary
  • Communicate with sales and operations for account reconciliation assistance
  • Main point of contact for incoming phone calls
  • Run and distribute reports
Requirements:
  • 2+ years of relevant experience and/or a 2-year college degree
  • Excellent communication skills both internally and externally and at all levels
  • Proven ability to work independently and is reliable
  • Attention to detail is critical, accuracy is a must
  • Ability to find ways to increase efficiency
  • Effective problem-solving skills when encountering new and unique challenges
What We Offer:
  • Competitive benefits package to full-time employees
  • 401K plan with a company match
  • Comprehensive health insurance options
  • Dental and vision benefits
  • Company-paid life insurance and long-term disability
  • PTO, paid holidays

Johnson Brothers is an Equal Opportunity Employer and is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law.

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