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Customer Service Representative

2 months ago

Milwaukee, Wisconsin, United States The Silver Lining Full time
Job Title: Customer Care Representative

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at The Silver Lining. As a licensed agent, you will be responsible for handling calls in our Personal Lines Customer Care Center queue, answering questions and providing advice on coverages for our Home & Highway policy.

**Key Responsibilities**

  • Handle billing and claims inquiries from policyholders and agents in a clear and concise manner.
  • Complete First Notice of Loss for policyholders, agents, and claimants who are directly reporting new losses.
  • Process personal lines endorsements and quotes for insureds.
  • Make outbound calls to PL policyholders as needed.
  • Handle overflow calls in our Customer Care Center queue for Commercial Lines.
  • Generate certificates of insurance at the caller's request.
  • Issue Instant Issue Bonds at the caller's request.

**Requirements**

  • Excellent customer service skills.
  • Problem-solving skills.
  • 2 years of endorsement entry experience.
  • Interpersonal skills.
  • Telephone skills.
  • 3-5 years of experience in the insurance industry; 2 years providing customer service in that industry.

**Preferred Qualifications**

  • Associate's or Bachelor's degree.
  • Property & Casualty agents license (required).
  • Associate in Personal Lines (API) designation and/or completion of at least 2 parts of CISR Program.

**What We Offer**

At The Silver Lining, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.