Restaurant Operations Manager
4 weeks ago
Tesserae is a rooftop restaurant and lounge specializing in classic American fare paired with breathtaking views from both indoors and outdoors. Crowd-pleasing dishes like Jumbo Shrimp Cocktail and American Wagyu Steak Frites are complemented by expertly prepared signature cocktails, a wine selection reflecting well-known varietals and regions, and local craft beer.
Key Responsibilities- Direct oversight of Tesserae Rooftop Restaurant & Lounge, Rooftop Pool Operations, Lobby Bar and In Room Dining.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Provide exceptional service and ensure guest satisfaction with dining experiences.
- Work directly with the hotel Sales & Programming Teams to ensure we are able to correctly position the internal and external events in the venues.
- Manage a team of food and beverage professionals, ensuring that brand standards and the required sequence of service components are executed precisely.
- Build, maintain, and adjust restaurant reservation blocks according to business levels to maximize revenue potential.
- Monitor the preparation of station assignments, ensuring compliance with departmental standards.
- Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Manage guest relations and ensure guest satisfaction.
- Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
- Thorough understanding of financial reports, including labor; ability to effectively direct and manage all facets of the Outlet.
- Demonstrates project management experience in organizing, planning, and executing large-scale projects from conception through implementation.
- Demonstrates experience in leading and developing people and the ability to establish rapport and/or influence and gain understanding of others.
This role will embody our leadership expectations: Championing Hyatt's Purpose & Values, Experiment to Improve, Drive for Impact and Develop Diverse Talent. This leader will also demonstrate our values of empathy, wellbeing, respect, integrity, experimentation and inclusion.
We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don't want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance.
Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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