Restaurant Operations Manager
1 month ago
As a Restaurant Operations Manager at JINYA Ramen Bar, you will be responsible for ensuring exceptional food and service quality. You will lead the front of house team, providing daily guidance and motivation to maximize productivity and maintain cleanliness. Your role will involve acting as a liaison between guests and operations team, setting the example for service and hospitality standards.
- Maintain a safe and healthy work environment by enforcing sanitation standards and procedures.
- Ensure restaurant cleanliness and oversee all aspects of safety protocols.
- Develop and manage the front of house team, supporting and leading both front and back of the house.
- Monitor and review service and hospitality standards, utilizing the steps of service.
- Control costs by reviewing labor, minimizing waste, and ensuring excellent service quality.
- Order and review beverage supplies, ingredients, and other bar items in a timely and cost-effective manner.
- Create schedules for front of house team members, ensuring efficient labor costs based on daily sales.
- Oversee necessary repairs and maintenance on front of house equipment.
- Coordinate daily front and back of the house operations with restaurant team members.
- Appraise front of house team members' performance and provide feedback to improve service and productivity.
- Respond efficiently and accurately to guest complaints and corporate communications.
- Work closely with the general manager and other restaurant managers to meet and exceed revenue objectives.
- Train, develop, and manage current and new front of house team members on safety, beverage recipe adherence, and service/hospitality standards.
- Ensure all aspects of the front of house operate effectively and efficiently, providing the best dining experience for guests.
Required competencies include a minimum of 2 years of experience in restaurant and/or hospitality, outstanding verbal and written skills, ability to lead by example, and excellent interpersonal communication skills. The ideal candidate will possess a high school diploma, be able to write and speak English, and have appropriate city, state, and federal certifications according to location.
This role operates in a fun yet professional restaurant environment, requiring frequent communication with staff, guests, and other team members. The manager must be able to detect fires, spills, and other safety-related issues and resolve them immediately.
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