Customer Experience Coordinator

1 month ago

Shreveport, Louisiana, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience, driving customer loyalty, and ensuring seamless execution of all register transactions.

Key Responsibilities:

  • Promote a highly satisfied customer experience through exceptional customer service and product knowledge.
  • Drive customer loyalty through effective implementation of customer loyalty programs and initiatives.
  • Address customer concerns and issues promptly and professionally.
  • Update associates on current customer experience feedback, goals, and company initiatives.
  • Train and mentor associates on policies and procedures.
  • Provide recognition and constructive feedback on cashier performance.
  • Maintain and monitor cash controls, including change funds.
  • Adhere to all labor laws and meal and break period policies.
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Audit and approve paperwork.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Monitor all frontline equipment and communicate issues to management.
  • Execute and adhere to company directives.
  • Maintain and uphold merchandising standards within the queue-line.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures.
  • Ensure proper and timely handling of damages and mark out of stock.
  • Promote a safe environment and report any safety hazards in the store.

Requirements:

  • High school graduate or equivalent degree preferred.
  • Available to work flexible schedules, including evenings and weekends.
  • Able to work as a team member.
  • Excellent interpersonal and customer service skills.
  • Able to lift heavy merchandise with or without reasonable accommodations.
  • Able to train and provide direction to others.
  • Able to run a register and handle money.
  • Must be able to handle confidential information with discretion.
  • Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) associate contributions.
  • Child care and cell phone discounts.
  • Pet and legal insurance.
  • Credit union.
  • Referral bonuses.

Additional Benefits:

  • 401(k) match.
  • Medical, dental, and vision insurance.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short- and long-term disability.
  • Paid parental leave.
  • Paid holidays, vacation, and sick leave.
  • Auto and home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges, and new ways to make a house a home. Our products add little, special touches to customers' lives, and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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