Logistics Coordinator

4 weeks ago


Shreveport, Louisiana, United States AFS Logistics Full time
Job Overview

The Logistics Coordinator plays a vital role in providing day-to-day support to clients regarding their transportation and logistics needs. This role involves investigating issues, providing valuable solutions, and upholding core values such as Ethics, Engagement, and Excellence.

Key Responsibilities
  • Respond to client inquiries with quality and timely updates, ensuring excellent customer service
  • Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
  • Engage with clients via phone and email to offer valuable industry updates and news
  • Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
  • Assist with client reporting needs and provide additional data as requested by internal teammates
  • Build relationships and trust with clients through attentive interactive communication and taking responsibility to alleviate client pain points
  • Prioritize daily workload and multi-task with a sense of urgency and adaptability
  • Work with FAP and carriers for client invoicing and payment resolution
  • Document client communication and interactions via Salesforce
Requirements
  • Strong communication skills both verbally and written
  • Empathy and passion regarding customer service
  • Detail oriented with the ability to gather and organize data
  • Enthusiastic and self-motivated to go the extra mile
  • Ability to work in a team environment that requires flexibility
  • Confident, persistent, and results-oriented
  • Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
Education/Experience
  • Bachelor's degree or 1-2 years of relevant experience in lieu of degree
  • Knowledge of customer service, sales, marketing, business, or related field
  • Preference given to those with experience or studies in transportation/logistics

AFS Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind.


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