Logistics Coordinator
4 weeks ago
The Logistics Coordinator plays a vital role in providing day-to-day support to clients regarding their transportation and logistics needs. This role involves investigating issues, providing valuable solutions, and upholding core values such as Ethics, Engagement, and Excellence.
Key Responsibilities- Respond to client inquiries with quality and timely updates, ensuring excellent customer service
- Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
- Engage with clients via phone and email to offer valuable industry updates and news
- Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
- Assist with client reporting needs and provide additional data as requested by internal teammates
- Build relationships and trust with clients through attentive interactive communication and taking responsibility to alleviate client pain points
- Prioritize daily workload and multi-task with a sense of urgency and adaptability
- Work with FAP and carriers for client invoicing and payment resolution
- Document client communication and interactions via Salesforce
- Strong communication skills both verbally and written
- Empathy and passion regarding customer service
- Detail oriented with the ability to gather and organize data
- Enthusiastic and self-motivated to go the extra mile
- Ability to work in a team environment that requires flexibility
- Confident, persistent, and results-oriented
- Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
- Bachelor's degree or 1-2 years of relevant experience in lieu of degree
- Knowledge of customer service, sales, marketing, business, or related field
- Preference given to those with experience or studies in transportation/logistics
AFS Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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