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Pharmacy Intern

1 month ago

Prescott Valley, Arizona, United States Walgreens Full time
Job Description:

As a Pharmacy Intern Grad, you will play a vital role in providing exceptional customer service and ensuring the efficient operation of our pharmacy. Your primary responsibilities will include:

Customer Experience

Engage with customers and patients by greeting them and offering assistance with products and services. Resolve customer issues in a timely manner and answer questions to ensure a positive customer experience.

Develop strong relationships with most valuable customers by anticipating their needs and proactively offering services. Support efforts on enhancing customer experience by increasing focus on healthcare services, such as patient consultation, medication management, and drug therapy reviews.

Operations

Counsel patients and answer their questions regarding the usage of medicine, side effects, interactions, contraindications, and patient information privacy. Refer to medical providers as needed to ensure medication is taken correctly and health needs are addressed.

Perform pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Review, interpret, and accurately dispense prescribed medications when necessitated by workload.

Regulatory Compliance

Ensure the pharmacy operates in accordance with regulations, company policies, and standards. Assist the pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions.

Responsible for the opening and closing of the pharmacy and shift change duties. Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.

Technical Skills

Maintain current knowledge of information technology associated with pharmacy systems, such as Intercom Plus, registers, automation, and StoreNET. Provide support to customers and pharmacy staff as needed.

Propose and implement enhancements to pharmacy systems to further promote productivity. Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.

People & Performance Management

Assist the Pharmacy Manager with staff hiring and training. Reinforce the direction of the Pharmacy Manager in staff performance by coaching, providing constructive feedback, monitoring customer service, and fostering employee development.

Promote teamwork and motivate team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

Training & Personal Development

Maintain current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications. Maintain awareness of developments in retail and management and pursue best practices that would enhance performance.

Obtain necessary certifications, education credits, and training as required by the Company. Seek professional development by monitoring one's performance, soliciting constructive feedback, and leveraging the Pharmacy Manager and Store Manager as mentor and coach.