Pharmacy Graduate Intern

13 hours ago

Castro Valley, California, United States Walgreens Full time
Job Description:

Job Summary:
As a Pharmacy Graduate Intern at Walgreens, you will engage in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist to fulfill the State Board of Pharmacy requirements. You will provide pharmacy consulting services to customers, offering guidance on medication usage, awareness of drug interactions, and preventive healthcare services such as immunizations.

Key Responsibilities:

Customer Experience:

Engage with customers and patients by greeting them and offering assistance with products and services. Resolve customer issues in a timely manner and answer questions to ensure a positive customer experience. Develop strong relationships with most valuable customers by anticipating their needs and proactively offering services. Participate in community events as requested by the Store Manager, Healthcare Supervisor, District Manager, or Pharmacy Manager.

Operations:

Under direct supervision of a licensed pharmacist, counsel patients and answer their questions regarding medication usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refer to medical providers as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. Perform pharmacist tasks, including compounding, drug therapy reviews, verification, and medication management. Ensure the pharmacy operates in accordance with regulations, company policies, and standards. Assist the pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy, including assigning roles, coordinating activities, and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties. Ensure the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. Maintain current knowledge of information technology associated with pharmacy systems, such as Intercom Plus, registers, automation, and StoreNET, to provide support to customers as well as pharmacy staff. Propose and implement enhancements to pharmacy systems to further promote productivity. Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follow up with insurance companies as well as medical providers and participate in 3rd party audits. Follow up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications and answer medical provider questions. Perform retail, clinical, and wellness services, such as immunizations, flu shots, diabetes awareness, and other preventive healthcare services. Assist and support the pharmacy manager in analyzing performance data, including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Develop and maintain good relationships with local medical community, including physicians, nurses, and other healthcare providers. Participate in community outreach activities to promote the pharmacy business and further enhance growth opportunities. Partner with Central Pharmacy Operations for customer registration, 3rd party reviews, and assist with resolving customer issues to support the Well Experience locations. In virtual environments, conduct virtual product review by following specific company procedures and guidelines.

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