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Collections Specialist

2 months ago

Canton, Ohio, United States Dollar Bank Full time
Job Summary

We are seeking a highly skilled and detail-oriented Collections Specialist to join our team at Dollar Bank. As a Collections Specialist, you will be responsible for monitoring and tracking delinquent accounts, negotiating debt repayment terms, and ensuring compliance with regulatory requirements and investor/insurer guidelines.

Key Responsibilities
  • Answer incoming borrower calls and respond to inquiries regarding delinquent loans
  • Place out-bound calls to delinquent accounts to negotiate debt repayment terms and plans
  • Review system of record notes and documentation to ensure compliance with regulatory requirements and investor/insurer guidelines
  • Compile and review data and documents to validate compliance within the collection processes and original loan file documentation
  • Support default referrals and adherence to investor/insurer/CFPB guidelines
  • Respond timely to all communication from GSE's, Attorneys, Investors/Insurers, Title Companies, and Borrowers
  • Maintain compliance with all Bank policies and procedures
  • Manage timely and accurate investor/insurer claim filings and investor billings
  • Identify, analyze, and determine the borrower's ability and desire to maintain their loan account
  • Support strategy of maximizing all loss mitigation options with borrowers
  • Reduce risk to the Bank by adhering to all regulatory requirements, investor/insurer guidelines, and state law
Requirements
  • Bachelor's degree in Business or related field preferred
  • Experience/training in consumer/mortgage default servicing preferred
  • Prior collection experience preferred
  • Knowledge of Sagent LoanServ servicing system helpful
  • Strong time-management skills, ability to prioritize tasks, and coordinate multiple and changing priorities
  • Excellent telephone, written, and verbal communication skills
  • Strong work ethic, detail oriented, and analytical and problem-solving skills
  • Maintain confidentiality and professionalism with internal and external customer communications
  • Self-motivated to succeed both individually and as part of the default servicing team
  • Working knowledge of FHLMC, FNMA, FHA, & VA default servicing advantageous
  • Ability to work independently with minimal direction
Benefits

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.