Customer Service Representative
4 days ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities:- Greet and Assist Members
- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate Member Updates
- Update member accounts as needed.
- Respond to Member Inquiries
- Respond to member questions and concerns in a timely and professional manner.
- Elevate member issues to Assistant Manager or Manager as needed.
- Maintain Club Appearance
- Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background
- Customer service experience preferred.
- Basic Computer Proficiency
- Basic computer skills required.
- Passion for Fitness and Health
- A passion for fitness and health is a must.
- Upbeat and Positive Attitude
- An upbeat and positive attitude is required.
- Punctuality and Reliability
- Punctuality and reliability are a must.
- Exceptional Customer Service Skills
- Exceptional customer service skills are required.
- Strong Listening and Problem-Solving Skills
- Strong listening and problem-solving skills are necessary.
- Diplomacy and Professionalism
- Demonstrate diplomacy and professionalism in all interactions.
- Education and Age Requirements
- A High School diploma or GED equivalent is required.
- Must be 16 years of age or older.
- Standing and Walking
- Continual standing and walking during shift.
- Talking and Lifting
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Exposure to Chemicals
- Will occasionally encounter toxic chemicals during shift.
$15.00 per hour
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