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Restaurant Operations Manager

2 months ago

Greenville, South Carolina, United States Vega Restaurant Group LLC Full time
Job Summary

Vega Restaurant Group LLC is seeking a highly skilled and experienced General Manager to lead our restaurant operations in the Greenville Area. As a key member of our team, you will be responsible for ensuring the success of our fast-casual restaurant, specializing in Cuban-inspired cuisine.

Key Responsibilities
  • Restaurant Operations
    • Coordinate daily Front of House and Back of House restaurant operations to achieve company goals.
    • Lead your team to success by providing guidance, support, and feedback.
    • Deliver superior service and maximize customer satisfaction through effective communication and problem-solving.
    • Respond efficiently and accurately to customer complaints, ensuring a positive dining experience.
  • Team Management
    • Recruit, select, and hire best candidates for open positions in the restaurant.
    • Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures.
    • Develop and supervise schedules of team members, ensuring shifts are adequately staffed.
  • Financial Management
    • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
    • Control operational costs and identify measures to cut waste, ensuring profitability.
    • Create detailed reports weekly and conduct daily store audits to monitor performance.
  • Brand Promotion
    • Promote the brand in the local community through word-of-mouth and events, enhancing our reputation.
    • Train new and current employees on proper customer service practices, ensuring a consistent experience.
  • Requirements
    • Ability to work 50 hours a week, with reliable transportation.
    • Three strong supervisory references required.
    • A minimum of three years proven work experience as a Restaurant Manager, Restaurant General Manager, or Hospitality Manager.
    • Strong food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff.
    • Familiarity with restaurant management software, such as MobileBytes, Heartland Restaurant, and others.
    • Strong leadership, motivational, and people skills.
    • Time management skills.
    • Acute financial management skills.
    • Associate's degree in Business Administration, hospitality management, or culinary schooling is a plus.
    Physical Requirements
    • Ability to stand and walk for extended periods of time.
    • Ability to occasionally sit, balance, reach with hands and arms, climb, crawl, kneel, stoop, and crouch.
    • Ability to lift items of up to 50 pounds.

Vega Restaurant Group LLC is an EEO employer - M/F/Vets/Disabled.