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Store Operations Associate

2 months ago


Houston, Texas, United States Marshalls Full time

Join Our Team: Elevate Your Career with Us

As a key member of our retail team, you will play a vital role in ensuring a remarkable customer experience. Your responsibilities will include engaging with customers, embodying our customer service principles, and maintaining a tidy and organized store atmosphere. You will adhere to all operational, merchandising, and loss prevention protocols while potentially being cross-trained in various store areas to meet business needs.

  • Exemplifies established customer service practices with both internal and external clientele
  • Fosters a positive store culture through honesty, integrity, and respect
  • Accurately processes customer transactions and returns, ensuring correct change is provided
  • Promotes our credit and loyalty initiatives
  • Upholds merchandising standards and follows established procedures
  • Efficiently prepares merchandise for the sales floor in accordance with company guidelines
  • Engages in store recovery tasks as necessary throughout the day
  • Maintains cleanliness and organizational standards on the sales floor and contributes to overall store upkeep
  • Welcomes and provides constructive feedback
  • Complies with all labor laws, policies, and procedures
  • Participates in initiatives aimed at reducing store shrinkage
  • Engages in safety practices to maintain a secure environment
  • Other responsibilities as assigned

Ideal Candidate Profile: Are You the One?

  • Demonstrates exceptional customer service abilities
  • Flexible availability to meet business demands
  • Strong communication and organizational skills with a keen eye for detail
  • Capable of managing multiple tasks simultaneously
  • Adapts effectively to changes in direction or unexpected challenges
  • Able to lift heavy items with or without reasonable accommodation
  • Collaborates effectively with colleagues and supervisors
  • Previous retail experience is preferred

Our benefits package includes: employee discounts; employee assistance programs; bereavement leave; 401(k) contributions; childcare and mobile phone discounts; pet and legal insurance; credit union services; and referral bonuses. Eligible employees may also receive: 401(k) matching; medical, dental, and vision coverage; health savings accounts; life insurance; short and long-term disability; paid parental leave; and paid time off for holidays, vacations, and sick leave. All benefits are subject to the terms of the applicable plans and may change over time.

This position offers a competitive hourly wage, determined by various factors including relevant skills and experience.

Every day presents a chance to learn something new about our business, our partnerships, and even about yourself. By joining the Marshalls family, you will receive the support of a diverse and close-knit team across our retail locations. Are you ready to embrace a new opportunity?

At Marshalls, we are proud to be an equal opportunity employer, committed to the inclusion and accommodation of all individuals.