Customer Support Specialist
3 weeks ago
About the Role: Teleperformance USA seeks a Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service via phone, email, chat, and social media. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.
Responsibilities:
- Calmly attempt to resolve and de-escalate any issues
- Escala te interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Requirements:
- High School Diploma or equivalent
- IT/Network certifications/degrees preferred
- 18 years of age or older
- Proven call center experience
- Typing 25 WPM
- Proficient in PC operation and navigation
- Entry-level network troubleshooting
- Able to work independently
- Have excellent communications skills, both oral and written
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Benefits:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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