Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to provide expert assistance with smartphone and automotive infotainment hardware and software.
Responsibilities:
- Offer technical support and troubleshooting services for clients experiencing issues with their smartphones and automotive infotainment systems.
- Track customer complaints and resolutions, ensuring timely and efficient problem-solving.
- Act as the primary point of contact for customers, providing clear explanations and solutions to their queries.
- Evaluate unresolved cases and escalate them to senior support personnel when necessary.
- Maintain accurate records of customer interactions and generate activity reports as required.
- Guide customers through the troubleshooting process, utilizing excellent communication skills and patience.
- Follow up with customers to ensure resolution and solicit feedback on the support experience.
- Utilize exceptional customer service skills to exceed client expectations and build trust in the company.
- Cultivate knowledge of help desk procedures, products, and services, identifying opportunities for improvement.
Qualifications:
- Prior experience in IT, customer service, automotive, electronics, or related fields is essential.
- Able to establish rapport with clients and maintain a positive demeanor in high-pressure situations.
- Strong analytical and critical thinking skills, with the ability to identify root causes of complex problems.
- A passion for technology and innovation, with a willingness to learn and adapt.
Based on industry standards and market conditions, the estimated annual salary for this position is approximately $65,000 - $85,000, depending on qualifications and experience.
About ZZ2:
ZZ2 is an innovative automotive smart integration company dedicated to providing cutting-edge solutions for dealers and audio shops nationwide. Our mission is to deliver exceptional results and exceed customer expectations through our commitment to quality, professionalism, and engagement.
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