Client Support Specialist

2 weeks ago


Huntsville, Alabama, United States Wellstone Inc Full time
Position Overview

WellStone Inc. is a leading provider of behavioral health services in Northern Alabama, dedicated to supporting over 13,000 individuals each year. Our organization is committed to delivering a comprehensive range of services tailored to various age groups, from children to seniors.

We are currently seeking a full-time Customer Service Representative.

Key Qualifications:

  • High School Diploma or equivalent
  • Strong verbal and written communication abilities
  • Proficient in computer operations
  • Previous experience in customer service
  • Full Time, Monday to Friday

Primary Responsibilities:

  • Perform front desk duties, welcoming and assisting clients, visitors, and vendors
  • Execute data entry tasks accurately
  • Respond to phone calls promptly
  • Verify, reschedule, and manage appointments
  • Take messages for staff or direct calls to voicemail
  • Address inquiries and confirm client demographic details in the system
  • Process co-payments, enter data into the system, and issue receipts
  • Reconcile daily monetary transactions and submit to the accounting department
  • Conduct reminder calls for upcoming appointments
  • Scan documents into the system and fax requested information
  • Notify therapists of client arrivals, reschedule, and confirm appointments
  • Provide appointment verification to clients upon request
  • Participate in required training sessions
  • Attend staff meetings regularly

Benefits Offered:

  • Competitive medical, dental, and vision insurance options
  • State retirement benefits through RSA, with an optional 457b/401a plan that includes company matching
  • Nine paid holidays throughout the year
  • Opportunity to accrue up to 15 days of paid time off annually (unused days roll over)

At WellStone, we are dedicated to supporting individuals affected by behavioral health challenges. Our commitment to collaboration and problem-solving drives us to achieve our mission effectively. We look forward to welcoming you to the WellStone team.



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