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Client Support Specialist

2 months ago


Huntsville, Alabama, United States WellStone Full time
Company Overview
WellStone is a leading behavioral healthcare organization dedicated to serving individuals across Northern Alabama. We provide a comprehensive range of services tailored to meet the needs of various age groups, from children to seniors.

Position Overview
We are seeking a full-time Customer Service Representative to enhance our client interactions and support our operational functions.

Key Qualifications:
  • High School Diploma or equivalent
  • Exceptional verbal and written communication abilities
  • Proficient in computer usage and data management
  • Prior experience in customer service
  • Full Time, Monday-Friday
Primary Responsibilities:
  • Manage reception duties, welcoming and assisting clients, visitors, and vendors
  • Conduct data entry tasks efficiently
  • Answer phone calls promptly and professionally
  • Verify, reschedule, and arrange appointments as needed
  • Relay messages to staff or direct calls to voicemail
  • Respond to inquiries and confirm client demographic details
  • Process co-payments, enter data into the system, and generate receipts
  • Balance daily monetary transactions and submit to the accounting department
  • Make reminder calls for upcoming appointments
  • Scan and fax documents as required
  • Notify therapists of client arrivals and manage appointment schedules
  • Provide appointment verification for clients upon request
  • Participate in mandatory training sessions
  • Attend team meetings regularly
Benefits Offered:
  • Competitive rates for medical, dental, and vision coverage
  • State Retirement through RSA, with an optional 457b/401a plan including company matching
  • Nine paid holidays each year
  • Accrual of up to 15 days of paid time off annually (unused days roll over)
At WellStone, we are committed to supporting individuals affected by behavioral health challenges, fostering collaboration, and embracing a proactive approach to problem-solving. We look forward to welcoming a new member to our dedicated team.