Community Life Service Coordinator

13 hours ago

Cleveland, Ohio, United States The Community Builders, Inc. Full time
About The Community Builders, Inc.

The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner, and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life at TCB

Community Life (CL) is TCB's place-based model that uses stable housing as a platform for connecting families, seniors, and households with disabilities to community resources and opportunities. We engage residents in creating programs and building strategic partnerships with local stakeholders to create pathways to opportunities in early education, economic mobility, youth development, voting registration, health, and resident leadership.

About the Choice Neighborhoods Implementation Grant

The Choice Neighborhoods Implementation grant leverages significant public and private dollars to support locally driven strategies that address struggling neighborhoods with distressed public or HUD-assisted housing through a comprehensive approach to neighborhood transformation. Local leaders, residents, and stakeholders come together to create and implement a plan that unleashes the full potential of communities by revitalizing severely distressed public and/or assisted housing and catalyzing critical improvements in the neighborhood, including businesses, services, and schools.

Job Summary

The Community Life Service Coordinator (CLSC) develops, coordinates, and implements support services for residents of Woodhill Homes. The CLSC will ensure resident and community success through close work with the property management team, the economic stability coordinator, youth development specialist, and all Choice partners.

Key Responsibilities
  • Provide mobile case management, meeting with residents once a quarter, at minimum, in their homes or within the community.
  • Conduct assessments of resident households for strengths and areas of growth/opportunities.
  • Develop and implement a Family Success Plan for each household to assess and develop S.M.A.R.T goals and outcomes aligned with Choice metrics.
  • Participate in resident and community meetings that are relevant to advancing Choice goals and outcomes.
  • Integrate relocation activities into Family Success Plans to ensure residents experience minimal interruptions to their lives and personal and professional goals.
  • Work collaboratively with property management and TCB development team to ensure smooth transitions, housing stability, and clear communications about the Choice grant, construction, and relocation.
  • Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available.
  • Monitor residents' housing stability on an ongoing basis and provide mediation services between residents and Property Management should there be any issues, maintenance requests, late rent payments, or conflicts of any kind.
  • Coordinate with other agencies/partners services to be delivered to residents in need of rent and utility assistance.
  • Assist in development of plans to address barriers to lease infractions.
  • Coordinate and communicate with TCB property management as residents begin returning to the new housing, assisting in the lease up process and welcome orientation clinics conducted by TCB PM.
  • Administer an annual survey to residents.
  • Attend training and continuing education opportunities offered by the Community Life team.
  • Attend weekly and monthly staff meetings.
  • Keep CL Senior Manager-Resident Experience apprised of issues affecting residents.
  • Document and maintain accurate and up-to-date records in data-tracking software.
Requirements
  • Bachelor's degree with a focus in social work, human services, public health, education, or community development.
  • 2+ years of overall professional experience working with families in housing or human services agencies required.
  • Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
  • Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred.
  • Experience working with partners and team members to implement programs and initiatives.
  • Experience working with data management software is a plus.

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