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Customer Service Representative

2 months ago

Boca Raton, Florida, United States Qepcorporate Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Qepcorporate. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process and fulfill customer orders, including sample and marketing show orders
  • Maintain accurate records and reports of customer interactions and orders
  • Collaborate with internal teams to resolve customer complaints and issues
  • Provide product information and technical support to customers
  • Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices

Requirements:

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2-3 years of customer service experience required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, high-volume environment
  • Strong problem-solving and conflict resolution skills
  • Proficiency in Windows environment and AS400 experience a plus

What We Offer:

Qepcorporate offers a competitive total compensation package with comprehensive flexible benefits. New employees are eligible for benefits the first of the month following 30 days of employment.