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Accounts Receivable Specialist

2 months ago

Linthicum Heights, Maryland, United States Concentra Full time

Overview

Are you seeking a fulfilling career that goes beyond traditional roles? At Concentra, we provide opportunities that extend past standard patient care. As an essential member of our organization, you will contribute to our mission of delivering outstanding service to our employer clients while ensuring exceptional care for their employees. Our core values guide our journey forward, emphasizing the importance of providing welcoming, respectful, and skillful care.

This position involves performing accounts receivable functions to guarantee timely and precise collection of payments, daily cash reconciliation, and accurate reporting of receivables in alignment with Concentra's policies and procedures.

Responsibilities

  • Address escalated issues through effective communication with various stakeholders, including employers, insurance providers, third-party administrators, and laboratories.
  • Manage rebilling processes and draft correspondence for clients.
  • Monitor and analyze account aging reports to ensure prompt collections.
  • Review documentation, reconcile discrepancies, and implement necessary adjustments.
  • Conduct account payment reconciliations against incoming receipts.
  • Prepare and distribute regular reports on accounts receivable and overdue accounts for management and clients.
  • Negotiate repayment terms with clients for overdue accounts.
  • Make informed decisions regarding account referrals for collections or write-offs.
  • Provide training to new staff and support colleagues as needed.
  • Perform additional duties as assigned, with the understanding that responsibilities may evolve over time.
  • Assess when adjustments are necessary and resolve employer-related issues, such as misapplied or missing payments.
  • Collaborate with clinics to address invoice discrepancies and obtain supporting documentation.
  • Monitor rebilling for outstanding balances and take appropriate actions to facilitate efficient workflows.
  • This job description is intended to outline the primary responsibilities and duties associated with this role, which may change as needed.

Qualifications

Education and Credentials

  • High school diploma or GED equivalent.

Job-Related Experience

  • Typically requires a minimum of three years of demonstrated experience in collections, preferably in occupational health.

Skills and Competencies

  • Core competencies include a service mentality, attention to detail, urgency, initiative, and adaptability.
  • Ability to make decisions and solve problems using logical reasoning to identify key facts, explore alternatives, and propose effective solutions.
  • Exceptional customer service skills, demonstrating tact and professionalism in interactions.
  • Proficient in handling sensitive and confidential information in compliance with applicable laws and company policies.
  • Familiarity with Microsoft Excel, Outlook, and Word is required.
  • Strong communication skills, both verbal and written.
  • Excellent time management abilities.
  • Capacity to manage multiple tasks and priorities effectively.

Additional Information

  • 401(k) Retirement Plan with Employer Match.
  • Comprehensive Medical, Vision, Prescription, Telehealth, and Dental Plans.
  • Life and Disability Insurance.
  • Paid Time Off and Extended Illness Days.
  • Colleague Referral Bonus Program.
  • Tuition Reimbursement.
  • Commuter Benefits.
  • Dependent Care Spending Account.
  • Employee Discounts.

This position requires access to confidential and critical information, necessitating ongoing discretion and secure information management.

Concentra is committed to providing reasonable accommodations for individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other employment benefits. Please reach out to request accommodations.

Concentra is an Equal Opportunity Employer, including disability and veteran status.