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Accounts Receivable Specialist

1 month ago

Linthicum Heights, Maryland, United States Concentra Full time
Accounts Receivable Representative

Concentra is seeking a skilled Accounts Receivable Representative to join our team. As a key member of our financial operations team, you will play a critical role in ensuring timely and accurate collection of payments, daily reconciliation of cash, and accurate reporting of receivables in accordance with Concentra policies and procedures.

Responsibilities:
  • Resolve escalated problems via communications with various customers, including employers, insurance companies, TPAs, and labs.
  • Process rebills and compose correspondence to customers.
  • Monitor and review account aging reports to ensure timely collection.
  • Review documents and reconcile discrepancies, making necessary adjustments.
  • Perform account payment reconciliations with incoming receipts.
  • Prepare and distribute periodic reports on A/R and past due accounts for management and clients.
  • Negotiate with clients repayment terms on past due accounts.
  • Make decisions on referring accounts for collection or writing off.
  • Train new employees and assist peers.
  • Other duties as assigned.
Qualifications:
  • High school diploma or GED equivalent.
  • Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred).
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism.
  • Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Familiarity with Microsoft Excel, Outlook, and Word experience required.
  • Ability to communicate effectively and professionally.
  • Excellent time management skills.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and ability to deal with people in a manner that shows tact and professionalism.
  • Excellent writing and documentation skills.
  • Ability to work independently.
  • Ability to handle multiple tasks, projects, duties, and priorities when assigned.
Additional Data:
  • 401(k) Retirement Plan with Employer Match.
  • Medical, Vision, Prescription, Telehealth, and Dental Plans.
  • Life and Disability Insurance.
  • Paid Time Off and Extended Illness Days Offered.
  • Colleague Referral Bonus Program.
  • Tuition Reimbursement.
  • Commuter Benefits.
  • Dependent Care Spending Account.
  • Employee Discounts.