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Customer Service Representative

2 months ago

Huntsville, Alabama, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities including:
    • Phone and In-Person Support: Answer phones in a friendly manner and assist callers with a variety of questions.
    • Member Check-In: Check members into the system.
    • New Member Sign-Up: New member sign-up.
    • Tours and Orientations: Take prospective members on tours.
  • Account Updates and Maintenance: Facilitate needed updates to member's accounts.
  • Member Support and Escalation: Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Proficiency: Basic computer proficiency.
  • Passion for Fitness and Health: A passion for fitness and health.
  • Positive Attitude: Upbeat and positive attitude.
  • Punctuality and Reliability: Punctuality and reliability is a must.
  • Exceptional Customer Service Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listening and Problem-Solving Skills: Strong listener with the ability to empathize and problem solve.
  • Diplomacy and Professionalism: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education and Age Requirements: High School diploma/GED equivalent required. Must be 18 years of age or older.
  • Availability: Must be able to work Saturday and Sunday 2pm-10pm.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking and Communication: Continual talking in person or on the phone during shift.
  • Lifting and Mobility: Must be able to occassionally lift up to 50 lbs.
  • Chemical Exposure: Will occasionally encounter toxic chemicals during shift.