Member Experience Associate

4 weeks ago


New York, New York, United States Industrious Full time
About Industrious

Industrious is the largest premium workplace-as-a-service provider, offering the highest-rated workplaces in the industry. Our mission is to create great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together.

The Role

We're looking for a Member Experience Associate to join our team. As a Member Experience Associate, you will be the heart of the member experience, creating great days for all who enter our office. Your day may not look the same, but here's what it could look like:

  • You'll be the first face people see while preparing the office for the day, brewing coffee, setting out breakfast, and stocking shared amenities.
  • You'll be proactive and take ownership over managing inventory and ordering supplies.
  • You'll build magnificent events and design unique signage because you know the magic is in the details.
  • You'll add new members into multiple systems so their first day is seamless and memorable.
  • You'll assist members with IT or wifi issues, no job is too big or too small.
  • You'll dip your toe in local marketing events, ensuring prospective members know the value of our flexible solutions.
  • You'll take a walk-in tour while your Member Experience Manager is assisting another potential member.
Requirements

We're looking for someone who is:

  • Performing repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
  • Capable of standing, bending, kneeling, reaching, and walking for extended periods throughout the day.
  • Capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
  • Participating in food preparation and cleaning duties, maintaining compliance with health and safety regulations.
Perks

We offer a number of generous perks, including:

  • Fixed hours to give you stability.
  • $500 Sign on Bonus.
  • Commuter Stipend of $150/quarter.
  • Travel stipend $150/annually (after 90 days).
  • End of Year Bonus of $1500.
  • Sick pay as required by law.
  • Benefits bundle through Sequoia.

We're proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers.



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