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Client Experience Associate

4 weeks ago

New York, New York, United States Movable Ink Full time
Client Experience Associate

Movable Ink is a leading provider of data-activated content generation and AI decisioning solutions for marketers. As a Client Experience Associate, you will play a critical role in supporting our clients and their needs by working closely with the Director-led Client Experience teams.

Key Responsibilities:
  • Learn the Movable Ink platform and email industry ecosystem
  • Support Client Experience Managers on named accounts as a backup contact
  • Communicate directly with contacts on named accounts to gather requirements and prepare for campaign execution
  • Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
  • Support in the creation and execution of PowerPoint presentations for client Business Reviews and Status meetings
  • Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
  • Proactively manage the schedule of client meetings and Business Reviews, including preparing swag and administrative and logistical elements
  • Manage contact roles in Salesforce for all client organizations
  • Take minutes in client meetings
  • Troubleshoot queries and QA campaign setups for clients
  • Produce written documentation for custom projects

Qualifications:

  • Ability to manage multiple deadlines and deliverables simultaneously
  • Excellent oral and written communication skills
  • Strong ability to work well with others
  • Adaptability in a fast-changing environment
  • Positive attitude
  • Focuses on outcomes
  • Self-motivated
  • Creative and entrepreneurial-minded
  • Willing to try new things
  • Coachability
  • Desire to learn HTML/CSS/JavaScript and Photoshop

Compensation: The base pay range for this position is $65,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

Diversity and Inclusion: Movable Ink is committed to building a diverse and inclusive culture where all Inkers can thrive. We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics.